Rules of use

Creating an account with Autopay

Autopay is a mobile application that you can use to pay automatically for motorway tolls (A1, A2, A4), car parks, car washes i vignettes. For individual users, the Autopay service for up to two vehicles is free. Detailed information is available on the z Price list.

The Autopay app works on smartphones with systems:

• Android - from version 9
• iOS - from version 17

Download the mobile application (App Store, Google Play), complete your personal details, add your vehicle details and payment method.

When creating an account with Autopay, you will need to provide an email address, phone number (can be overseas). Once registration is complete, you will receive an email from us with an activation link - click it to confirm the creation of your Autopay account (if you cannot find the email with the link - search Spam, Trash, Other folders).

Important: Remember not to log in to the same Autopay account on more than one device at the same time - this can make it difficult for the app to work and for the automatic payment to download correctly.

Vehicles

Log in to the app, click 'More' > 'Vehicles' - here you can:

• add/remove a vehicle (if you do not see yours in the list of available makes and models, select 'Other' from the list),
• change the vehicle category,
• enable or disable the Autopay service on selected motorways or car parks (click 'Change' to make changes),
• change the form of payment for a particular vehicle.

Each user can add several vehicles to their account and subscribe to the same or different payment methods.

Important: a given vehicle can only be assigned to one user account (otherwise it would not be clear from whom to collect payment for a given journey).

Permitted vehicle categories:

• 1 - Passenger cars and light commercial vehicles with two axles, without twin (double) wheels, without trailer. Usually up to 3.5 t GVW.Examples: typical passenger car, van up to 3.5 t (without twin wheels, no trailer).
• 1a - Motorcycles.
• 2 - Two-axle vehicles in which at least one axle has twin wheels, or two-axle vehicles with a trailer.Examples: van with twin rear axle, passenger car with trailer, truck tractor without semi-trailer.
• 2A - Vehicles with more than 2 axles but no twin wheels.
• 3 - Vehicles or vehicle combinations with 3 axles where at least one axle has twin wheels, or 2 axles with a trailer and twin wheels. Examples: 3-axle truck with twin rear axle, 2-axle minibus with trailer and twin wheels.
• 4 - Vehicles or vehicle combinations with more than 3 axles, or 3 axles with a trailer (usually with at least one twin axle). Examples: typical truck tractor (TIR) with semi-trailer, large 4-axle trucks.
• 5 - Vehicles and vehicle combinations that do not fall into categories 1 to 4. Non-standard (oversized) vehicles, i.e. exceeding the permitted dimensions, weight or axle load. Examples: specialised vehicles, very large machines, combinations over 4 axles with trailers, etc.

When driving a motorbike, you cannot use videotolling (cameras are not able to read the registration numbers placed on the back of the motorbike).

In the app, you can add a vehicle with a Polish or foreign registration. List of countries covered by the system:

A1 Rusocin-Nowa Wieś (Gdańsk-Toruń)	A2 Poznań-Konin	A4 Katowice-Cracow
Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Slovakia, Sweden, United Kingdom	Andorra, Austria, Belgium, Belarus, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Russia, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, Vatican City, United Kingdom.	Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom.

The plates should consist of letters and numbers. The registration number should be entered in accordance with the registration certificate or number plates, without spaces.

Special notation applies to German and Austrian number plates. Allowed characters are [A-Z], [Ä,Ö,Ü], [0-9]. For electric vehicles add the letter "E" at the end, for classic cars add the letter "H" and a dash in place of the sticker.

Seized data

If, when completing your details, you find that your registration number or telephone number is already taken (and you are sure that no-one else is using it at the moment), please contact us using the form at the bottom of the page (send a scan/photo of the first page of your registration certificate, including only the information covered by letter codes A to H, and describe the situation).

If a vehicle is removed from one account, it will be possible to register it on a second account after a few minutes.

If you find that your details have been used to activate the Autopay service via online banking - the you can link the two accounts. To do this:

• go to https://app.autopay.pl/bank
• provide the telephone number used when registering with the bank
• enter the code you received in the SMS and your account will be created directly in the Autopay system

If, when registering, you see a message that the email address you entered is taken - go to the login form and click 'Forgot your password'. You will then receive an email from us with instructions on how to change your password and regain access to your account.

Lost phone

If you want to use Autopay on a new phone - download the app, log into your account and change your password to a new one.

Password change

To change your password:

• log in
• click 'More' > 'Your data'.
• at the bottom of the screen you will see 'Password' - click 'Change'
• enter your new password and click 'Save'

The password must have min. 8 characters, at least one capital letter and at least one special character.

Deletion of account

• Log in to your account on the app
• Click 'More' > 'Your data'.
• At the bottom of the screen, you will see a 'Delete Account' button. When you select it, you will see a message stating that when you delete your account, all your data (personal and those relating to vehicles and journeys) will be cleared.
• Confirm that you wish to delete the account.
  
  The process will be successful if you have paid all your fare payments. If you are found to be in arrears - we will ask you to pay these and then allow you to delete your account.

Important: Uninstalling the application is not the same as deleting the account. To delete your account, follow the steps described above. As soon as you uninstall the app, payments for motorway tolls covered by the videotolling system (AmberOne A1, A2 Konin-Poznań, A4 Katowice-Kraków) will continue to be collected.

Data security

Your data is safe because we apply the safeguards required by the RODO, undergo security audits and improve data security measures in line with new cyber security threats.

The security of payments is the responsibility of Autopay S.A., which is a national payment institution supervised by the Polish Financial Supervision Authority (KNF) and also has the approval of the National Bank of Poland (NBP) to operate the BlueCash Payment System. The company is PCI DSS certified, certifying the application of strict security standards for payment cardholder data and operates in accordance with ISO 27001. Autopay S.A.'s solutions meet the requirements of industry regulators: NBP, KNF and PUODO.

If you need help, please contact us using the form below. Complete all fields - this will speed up the whole process.