Bill payments

Autopay allows you to order bill payments directly from the invoice email or the electronic Customer Service. Simply click the 'Pay' button and the system redirects you to a payment form completed with the relevant data.

Suppliers served:

• Canal+
• Cyfrowy Polsat
• E.ON
• Energa
• G.EN. GAZ ENERGIA
• Multimedia
• Netia
• Orange
• PGE
• Play
• Plus
• Tauron
• TK Chopin
• Toya
• Vectra

Within these services, it is possible to conveniently pay bills for a variety of services such as electricity, gas, internet, telephone or television.

How much will I pay for a payment order?

The cost of commission for an online payment order depends on the service provider and is subject to change. For the most up-to-date information:

• Check the details on your provider's eBOK service (e.g. Cyfrowy Polsat, Orange, PGE, etc.).
• Verify payment information during payment processing in Autopay

Note: Some promotions may include a reduction in commission costs to PLN 0 for selected payment methods.

How do I check that my payment has been made?

To ensure that your payment has been successful:

1. If the payment is not visible to the service provider, but you have received a payment confirmation e-mail from AutopayThis means that the transaction has been processed correctly. Wait for an update in the supplier's system. To check the status of your payment on Autopay, enter the ID (a code of 10 characters - letters and numbers) from the email you received on this page.

Check that the payment has been made


2. Log in to the eBOK service your supplier and check the status of your payment. It can take up to 48 hours to update your details in eBOK.
3. If the status in eBOK has not changed after 48 hours, contact your service provider directly to clarify the situation (refer to the payment confirmation message received from Autopay):

• Canal+
• Cyfrowy Polsat
• E.ON
• Energa
• G.EN. GAZ ENERGIA
• Multimedia
• Netia
• Orange
• PGE
• Play
• Plus
• Tauron
• TK Chopin
• Toya
• Vectra

💡 Important:

• The message about "commencement of the transaction" is not a confirmation of payment - indicates only that the order has been accepted. A final confirmation will be sent upon completion of the transaction.
• If you have not ordered any payment at all - ignore and delete these messages. It may be that someone made a mistake when entering their e-mail address and the message reached you by accident. Don't worry - receiving such a message does not mean that a payment has been requested from your account. No such thing will happen.
• If you choose the option "I have an account with another bank"., payment will be made as traditional transferand not instantaneous. The posting time depends on the interbank sessions.
• Check that the funds have been debited from your account (and not just blocked). If the funds have not been transferred to Autopay, order the payment again.
• If you don't see an email confirming your transaction, check your SPAM folder.

What should I do if I cannot complete the transaction?

Simply 'initiating a transaction' does not mean that funds will be taken from your account and transferred to the recipient. For this to happen - you must authorise the transaction. If you do not - the payment order will be cancelled. Authorising a transaction means agreeing to its execution (e.g. accepting the transfer by correctly logging into the bank and confirming the operation with an sms code).

If the payment process has been interrupted, e.g. due to lack of authorisation:

1. Make sure that funds have not been taken from your bank account.
2. Check your email inbox - you may receive an email with a link to resume the transaction.
3. If you have not received such a link, order the payment again by selecting the corresponding option in the supplier's eBOK or directly on the invoice.

Why am I getting the message "no authorisation"?

Such a message may be the result of one of the following reasons:

• Insufficient funds in bank account or payment card

• Incorrect card data (number, CVV, expiry date)

• Card transaction limit exceeded

• Bank rejected transaction due to internal restrictions

• Problems with BLIK code authorisation (e.g. expired code)

Solution:

• Try ordering the payment again, making sure all the details are correct.

• If the problem persists, contact your bank to check the details of the rejected transaction.

What to do in the event of an erroneous payment?

If you have repeated a previous transfer or made an erroneous deposit to our bank account without generating a new transaction, you will receive a refund.

Any erroneous payment is automatically identified by our system, which orders a full refund to the bank account number from which the transfer was made. Funds are usually refunded within 5 working days.

Remember: A new transaction must be generated in Autopay each time. Re-payments from, for example, the previous month will result in a refund (each transaction has a unique title).

If you do not see your refund within this timeframe, please contact us via the contact form below enclosing your bank transfer confirmation - we will check what caused the delay.

How do I obtain an invoice for the commission?

If you require a commission invoice, follow the steps below:

1. Contact the Autopay Help Centre using the contact form available on the website.
2. Include the following details in your message:

• Company name

• Company address

• NIP

• The e-mail address to which the invoice is to be sent

💡 Important: In the form, the e-mail address associated with the transaction must be provided.