Phone top-ups

We handle top-ups with the following operators: Orange, Plus, T-Mobile, Play, Heyah, Lycamobile, Virgin Mobile, Nju Mobile, Plush, A2Mobile, wRodzinie.

Top-up amounts and the validity of incoming and outgoing calls vary depending on the operator and tariff. Check with your operator for details of the offer.

Where can I use the Autopay top-up service?

Our service is available through online banking:

• Alior Bank
• Bank for Environmental Protection
• BNP Paribas
• Co-operative Banks
• Postal Bank
• Credit Agricole
• Getin Noble Bank
• ING Bank Śląski
• Millennium Bank
• mBank
• PBS
• Pekao S.A. Business
• Co-operative Banking Group
• Santander Bank (Play and Virgin)
• T-Mobile banking services
• WBS

And on the operators' websites:

• doladuj.heyah.pl
• doladuj.plus.pl
• doladuj.plushbezlimitu.pl
• doladowania.orange.pl
• doladowania.t-mobile.pl
• doladowania.a2mobile.pl
• heredoladuj.co.uk

💡 Important: If you are unsure whether the top-up was processed by Autopay, check on the transfer confirmation who the recipient of the money is.

What should I do if I have not received my top-up?

Top-ups are usually completed within a few minutes. The waiting time may be longer depending on the operator and the top-up method. If several hours have passed and the funds still have not appeared in your account, check your operator's terms and conditions.

If you have received a payment email from us, you will find an identifier (a code consisting of 10 characters - letters and numbers). To check the status of your payment, enter this code on this page:

The lack of funds in your phone account may be due to:

1. Incorrectly selected operator. In this case, the refund is made within 7 working days (usually faster).
2. Funds were not withdrawn from the bank account (e.g. due to technical problems on the part of the bank).
3. Incorrectly stated telephone number*.

*Not every operator allows withdrawal or redirection mischarging. For example, T-Mobile, Heyah, Lycamobile and Orange do not offer this option. If your top-up was made through another operator and you would like to check if there is an option to withdraw or redirect funds, please contact us via the form.

It may be possible to refund or redirect funds with other operators, provided that the top-up has not been used to any extent and the number is not in a semi-subscription offer (MIX).

💡 If none of the above applies to your situation, please contact us using the form. Note: To speed up the process, prepare the details for the transaction (e.g. date, amount, phone number).

How do I get a refund for an incorrect top-up?

Refunds are possible if the top-up has not been used, the number is not in a MIX offer and the top-up has not been redeemed with an operator such as T-Mobile, Heyah, Lycamobile or Orange.

Not all operators allow you to undo or redirect an erroneous top-up. For example, T-Mobile, Heyah, Lycamobile and Orange do not provide this function.. If your top-up has been made with another operator and you would like to check whether it is possible to cancel or change your number, please contact us via the contact form.

To report a return:

1. Contact us via the form.
2. Provide details of the transaction (phone number, date, amount).

How do I get an invoice for my phone top-up?

To receive a top-up invoice, register using the a dedicated form on the faktury.autopay.pl website. Enter all the necessary data in it, including the phone number, the date of the last recharge and the type of counterparty (individual or company). The document will be sent to the indicated e-mail address within a maximum of 7 working days. Please note that you will only be invoiced for top-ups made by Autopay S.A.

Important:

• If you want to receive invoices for the previous month, you must register your phone number by the 10th of the current month (if you register your company: by the 10th of the month - you will receive invoices for the previous and current month, after the 10th day - only for the current month).
• For a foreign company, tick the 'TIN Prefix' box and select the country in which the company is registered.
• Invoices for several numbers require separate registration each of them.
• The system generates invoices automatically for registered numbers - there is no need to add it each time unless it is a new number (we only send individual invoices, it is not possible to receive a summary invoice).
• You can obtain a duplicate invoice by contacting us using the form below and providing us with the necessary details, including the phone number (which was recharged), the amount recharged and the date of recharging with the note "duplicate". We will send the duplicate to the e-mail address assigned to your company in our system.

If you have a problem registering your company or receiving an invoice, please contact us using the contact form at the bottom of the page.

How do I update my invoice details?

To update your data, please use the form available at faktury.autopay.plUnder Electronic invoice - Update company details. Once you have entered your TIN and e-mail address, you will receive a link to edit your data.

Important:

• If you have not received a message with an edit link, please ensure that you are entering the correct details in the form. It sometimes happens that users enter an email address that is not linked to the TIN.
• If you do not know which e-mail address is assigned to your TIN or would like to change it - please contact us using the form below.

If you wish to amend incorrect details on an invoice, issue a correction note (template available here), sign, stamp, scan and send to our address (Autopay S.A. Dom Zdrojowy - 3 p., ul. Powstańców Warszawy 6, 81-718 Sopot) or via the contact form.

💡Attention: If there is an incorrect purchaser on the invoice, a correction is required. Contact us with the correct invoice details and the number of the erroneous invoice. The corrected invoice will be sent to your company's e-mail address stored in our system.

What can be done to no longer receive recharge invoices?

The invoice will be issued to the company details registered in our system at faktury.autopay.pl (formerly Blue Media S.A.), even if it was several years ago.

If the company no longer exists or you no longer have the number in question, but it has not been removed from our database, the system automatically generates invoices for each recharge and sends them to the e-mail address provided during registration.

It may happen that a number that previously belonged to the company has gone on sale again. In such a situation, when a new user has topped up the account, an invoice will be generated for the previous owner's details, even though the company has not made the purchase.

If there is no actual debit in your company account, the invoice does not have to be posted. You can also opt out of receiving future invoices using the form below.

To opt out of receiving automatic invoices, follow these steps:

• Download the withdrawal form - the document is available to download here.
• Complete the form - enter the required information.
• Sign the document - a qualified signature may be required for electronic mailing and a handwritten signature for the paper version.
• Submit the document using the form at the bottom of the page.

Once we have received the document, we will confirm acceptance of the cancellation and remove it from the invoicing system.

If you need help, please contact us using the form below. Complete all fields - this will speed up the whole process.