Car parks

What types of parking are available on Autopay?

The Autopay mobile app allows two types of payment at selected car parks in Poland:

• automatic payments for parking (videotolling)
• parking payments within the Navipay application (it is necessary to have both applications)
• payment for parking in urban zones in cooperation with moBiLET (service available only to customers on the Mobility Firm Premium plan)

A list of the car parks covered by these schemes can be found below under 'Car parks covered by Autopay'.

💡 When you use parking with Autopay, you don't have to place any badge behind your windscreen - everything works automatically and the person controlling the placement of charges has this information in the system.

How to pay with Autopay at car parks with automatic payment? (videotolling)

If you don't already have an account with Autopay or are looking for other information read this article (Autopay account).

To activate the automatic payment service for parking in the Autopay app:

• log in to the Autopay application
• click 'More' > 'Vehicles' > 'Name of your vehicle'.
• click on 'Change' next to the item Parking lots
• Move the slider next to the word Parking and you're done

If you have a vehicle added, a payment method selected and a parking payment service activated - you can already use Autopay. All you have to do is slowly approach the barrier when leaving the car park - the system will read your registration, the barrier will raise and the corresponding payment will be collected.

💡When leaving the car park you do not need to have Autopay enabled on your phone. If you have previously activated the service - the system will work automatically and the fee will be charged.

If your hotel booking also includes the cost of parking - remember to turn off the automatic parking payment service in the app before you arrive at the hotel. Otherwise, the system will collect the payment and you will pay for parking twice.

Important: The parking payment service cannot be activated from online banking.

How to pay with Autopay in the Navipay app

• Make sure you have your number plates added in the Autopay app, your parking service enabled and your payment method plugged in.
• Download the Navipay app from the Google Play shop or App Store.
• Create an account in Navipay and enter the same licence plates as in Autopay.
• Drive up to the parking barrier, get a ticket (at Noli Studios the barrier will open automatically) and park in the space of your choice.
• To leave the car park, launch the Navipay app, scan the ticket or enter your number plates - the amount to be paid will be displayed on the screen.
• Click the 'Pay' button and select 'Pay with Autopay' from the available options.
• Once the transaction is complete, drive out of the car park. You will also receive a notification that your payment has been collected from the Autopay app (Mobility Firm Premium users' transactions will be added to the firm's billing).

How do I pay with Autopay in city car parks?

💡 Parking in urban areas is only available to companies with the Mobility Firm Premium plan.

To enable the service:

• The fleet manager must activate the service in Autopay panel (under the Services tab or in the vehicle details)
• When switching on, the moBiLET terms and conditions must be accepted
• Once activated, city parking will be available on the app

How to buy a ticket?

1. Log in to the app and select " Parking tickets".
2. Activate the location or select the city and zone manually (if you have not done so before).
3. Select the type of ticket:

• Start/Stop - you decide yourself when to end parking (e.g. by clicking "End" in the app).
• Temporary - you choose a specific stopping time (some cities offer daily, weekly or monthly tickets).

Once your payment has been processed, your ticket will be activated - you will receive a push notification from the app.

Please note: Check that the correct vehicle is selected before purchasing. Ticket refunds are not possible.

Invoices and fees

For parking in strefach miejskich it is not possible to issue a VAT invoice - the charge is treated as a public tribute. If you have paid for a private car park, please contact the car park owner. He or she can issue an invoice on the basis of the bill.

For car parks paid for by videotolling you can get an invoice - just as you can get an invoice for motorway tolls under this system. You will find information on how to get an invoice here (Autopay account).

As with the other Autopay services, you can pay for videotolling car parks and via the NaviPay app with a connected payment card. City car parks can only be paid for by deposit billing (available for fleet accounts).

The cost of parking depends on the zone. The charge for using the service is set out in cenniku Autopay.

Car parks covered by Autopay (videotolling + Navipay application)

The automatic payment service (videotolling) is available at the following car parks:

• Gdansk, Noli Gdansk Riverside (address: 5 Siennicka Street)
• Gdańsk, Nola Gdańsk Wrzeszcz (address: 13 Nad Stawem Street)
• Katowice, Novotel Katowice (address: al. Roździeńskiego 16)
• Łódź, Focus Hotel Łódź (address: Łąkowa 23)
• Łódź, University Business Park GTC Łódź (address: 178/180 Wólczańska Street)
• Poznan, Parking Za Bramką (address: Za Bramką 1)
• Warsaw, Galeria Młociny (address: Zgrupowania AK Kampinos 15)
• Warsaw, Novotel Warszawa Centrum (Address: Nowogrodzka 27)
• Warsaw, Hampton by Hilton Mokotów (address: ul. Postępu 7)
• Wrocław, Pasaż Grunwaldzki (address: Plac Grunwaldzki 22)

Payment service from Autopay via the Navipay app is available at the following car parks:

• Gdańsk, Forum Gdańsk (address: 7 Targ Sienny Street)
• Świnoujście, P4 Świnoujście (address: 44 Uzdrowiskowa Street)
• Warsaw, Legia Warszawa (address: ul. Łazienkowska 3)
• Warsaw, Noli Studios (address: ul. Postępu 24)
• Wrocław, Pegaz Wrocław (address: 3 Kazimierza Wielkiego Street)

Problems with the parking service

Autopay's parking service works by reading the vehicle registration number in the Autopay app (so there is no need to download tickets). If you do not want to be charged for a particular car, edit the vehicle in the app and uncheck the 'Parking' service.

If you have paid for parking at a hotel and the charge has also been made by Autopay, please send us proof of payment (e.g. an invoice) or provide details of the person in whose name the booking was made. On this basis, we will help you to resolve the problem. Likewise, if you have paid for parking at a machine (e.g. in a shopping centre) and the application has charged you additionally, please send us proof of payment - a ticket, receipt or bank confirmation.

When the parking has been completed but the app still shows it as active, contact us and provide the parking details (location, start and end date and time) so that we can check it.