Bill payments (automatic)

Automatic Payments is a convenient Autopay service that allows you to pay your electricity, internet, TV and other bills automatically. Once the service is activated in your supplier's eBOK (electronic customer service office), the money for your bills is taken from your card itself.

The service is currently available to the following providers:

• E.ON Poland
• PGE
• Play (UPC)
• Vectra

Management of automatic payments

How to include them?

Log in to your supplier's eBOK, select 'Pay online'. This will launch the payment gateway, which will allow you to pay your invoice and activate Autopay so that subsequent invoices are paid yourself. Then log in to Autopay Payments (bills.autopay.eu), select a saved card or register an account and add a new card. Once the bill has been paid, you will receive confirmation of the activation of the automatic payment and instructions for managing it, sent to your email.

How does it work?

• You will receive an email when an invoice is issued.
• On the day of payment, the money will be automatically collected and transferred to the supplier. Payment can be made 2 working days after the invoice is issued or 1-2 days before the due date.

Notifications: You will receive an email after each completed payment.

How to turn them off: Log in to bills.autopay.euGo to the "Automatic payments" tab and select the "Suspend automatic bill payments" option. Confirm the change with the SMS code.

Account management

Phone number update

1. Log in to the service bills.autopay.eu.
2. Go to the "Settings and account details" tab.
3. Enter the new phone number and confirm the change with an SMS code.

If you do not have access to the old number, please email pomoc@autopay.pl with the old and new number.

Payment card update

1. Log in to the service bills.autopay.eu and select the "Methods of payment" tab.
2. Click "Add new payment method" and enter your card details.
3. Confirm the operation with an SMS code.

During verification, we will temporarily debit £1 from your account, which will be refunded within 7 working days.

Important: You can add as many cards as you like. However, each automatic payment will only be made from one selected card.

Setting a payment limit

1. Log in to the service bills.autopay.eu.
2. Go to the "Automatic charges" tab.
3. Select a supplier and set a maximum payment amount.

If your bill exceeds the limit, you will receive a notification and will have to pay it manually. The default limit is 4265.00 PLN - if your invoices exceed this amount, please contact us to increase it.

Payment problem

How can I check the status of my payments?

1. Log in to bills.autopay.eu and go to the "Transaction list" tab.
2. Check:

• Payments made.

• Scheduled payments.

• Payments unsuccessful.

What if a payment has an "unpaid" status but funds have been collected?

Contact our Help Centre by submitting a request form together with a confirmation of the transaction. This will help us clarify the situation more quickly.

Why has my payment not been processed?

The most common reason is insufficient funds in the account. Other reasons that may occur are:

• Outdated card data (number, CVV, expiry date)
• Exceeding the set limit on the account or transaction limit on the card
• Rejection of transactions by the bank due to internal restrictions

In case of problems:

1. Log in to the provider's eBOK.
2. Pay the bill manually.

Important: If a payment is not made automatically, it cannot be renewed automatically. In this situation, pay the bill manually.

If you need help, please contact us using the form below. Complete all fields - this will speed up the whole process.