Top-up of energy meters (prepayment)

Prepayment meters allow you to keep a constant check on your energy consumption, which helps you to save. Topping up is done in a similar way to recharging a prepaid phone. You can buy a top-up at any time and use energy according to your own plan.

With which energy suppliers can the meter be topped up via Autopay?

Through the Autopay payment mechanism, you can top up your meter with the following energy suppliers:

• E.ON
• Energa
• PGE
• Tauron

Autopay S.A. charges a commission for processing online payments. The amount of the commission is variable and depends on the energy provider. You will find detailed information at the time of payment and in the terms and conditions that you accept when completing your top-up.

💡 Important: If the energy supplier's service is temporarily unavailable, it will not be possible to recharge the meter either. In this situation, please contact your energy provider.

After how long will I receive the code for the meter?

Recharge codes are usually delivered within minutes. In the event of a delay that takes several hours:

1. Check the status of your payment - if you have received a payment email from us, you will find an identifier (a code consisting of 10 characters - letters and numbers), enter this code on the this page.
2. If you choose the option 'I have an account with another bank', an interbank transfer is made, which is posted according to the bank's schedule. For example, a transfer ordered at the weekend may not be posted until Monday.
3. Check the SPAM folder or other bookmarks in your email inbox.
4. If the code is still not there, please contact us using the contact form at the bottom of the page.

How do I receive an invoice for the commission charged when I top up my meter?

If you wish to receive an invoice for just topping up your meter, contact your energy supplier directly (E.ON, Enea, Energa, PGE, Tauron). Autopay S.A. will only invoice you for the commission charged when processing your payment. To receive such an invoice:

1. Fill out form by providing all the necessary details, including phone number, date of last recharge, prefix (if a foreign company is to be invoiced) and type of contractor (individual or company).
2. If you provide your TIN, the invoice will be issued in KSeF and the invoice image as a PDF will be sent to the e-mail address you have indicated. If you are an individual, the invoice will be sent to the e-mail address you indicate. The document will be generated within a maximum of 7 working days.

Invoices may be obtained for commission charged up to a maximum of 3 months prior to submission. If you require an invoice for earlier months, please contact us using the contact form.

To update your data, please use the form available at faktury.autopay.pl/energa under the electronic invoice tab - updating company data. Once you have entered your VAT number and email address, you will receive an email with a link to edit your details.

💡 Important:

• If you have not received an email with a link, make sure you enter the correct details. A common mistake is to enter an email address that is not linked to the TIN provided.
• If you are unsure which email address is assigned to your TIN or wish to update it, please contact us using the contact form.

Correction of incorrect invoice details:

💡 Attention: If you need to change incorrect details, please contact us with the correct invoice details and the number of the incorrect invoice.

The corrected invoice will be sent in the same form as the original invoice.

How do I opt out of receiving meter top-up invoices?

To opt out of automatically receiving invoices, follow the steps below:

1. Download the cancellation form - you will find the document here.
2. Fill in the form, completing all the required data.
3. Sign the document - a qualified signature may be required for the electronic version, while a handwritten signature is sufficient for the paper version.
4. Submit the completed form using the contact form at the bottom of the page.

Once we have received your request, we will confirm acceptance of the cancellation and remove you from the invoicing system.